FAQ

 

This page could have ended up being a long one, but we tried to keep it short for you to easily find that piece of information you’re interested in. If we happened to miss a few things, feel free to send us a message, and we'll be happy to provide you with all the necessary details to help you keep your plants thriving.

 

The information on this page reflects our experience only, and we encourage you to research the plants you have and/ or want to buy.

You can find some reliable reading sources at the bottom of the page.

Having spectacular plants is not a trend. It is a commitment, so we find that proper care is as essential as the plant searching itself, if not even more critical.

It may be easy to find the perfect plant, but it may not be as easy to get it thriving. That's why this is an essential page for us because we know that many of our plants are expensive, and we invested time to keep them in good health so they can have a long, happy life in your homes.

Everyone at some point lost a loved plant, they are fragile, and sometimes bad experiences happen, and we've had so many over the years, but we've learned so much from them, and now we got the chance to improve the process to make it safer and more comfortable for the plants and you.

Here we gathered the most important tips we have, so you can avoid that from happening.

All our plants and the space they live in are periodically inspected by the department for plant protection to ensure they meet all requirements regarding plant health and pest control.

We do our best to offer enough pictures and updated details for everyone, even if that's a time-consuming process.

Please take a good look. Some of these leaves may have some damages; some may not be visible in these pictures. Some of these plants have traveled a long way; importing and shipping takes a toll on them. If a leaf is bent, bruised, burnt, damaged in any way, it does not mean the plant is dead or dying. Cosmetic damages are not considered damages to the plant. Some of these plants do not ship easily.

Once they settle in their forever home, they will grow and flourish and grow many new and healthy perfect leaves.

*Except for the "More Folia" Collection!

We often received plants with yellow leaves and wet soil because they have been watered from the top just before shipping. This is a habit we try to avoid.

Photosynthesis requires light energy (absorbed by the green chlorophyll in the leaves) to react to carbon dioxide (from the air) and water to produce glucose (plant food) and oxygen.

When plants are light deprived for a couple of days, they won't use as much water as they usually would. The excess water they got before shipping will cause more damage than good because it can cause leaf loss and root rot. Any plant will suffer more by spending days in a dark box in soggy soil than in a dry one - a dry soil will give her a chance to recover. They can't recover from root rot!

In severe weather, shipping to too cold or too hot areas will be at the buyer's risk. To prevent damage, we offer you the possibility to add a heat pack to your shipping (for the colder days).

Besides, we can keep the plants in our greenhouse for you as long as you need until the weather makes it easier for them to handle the shipping.

Before shipping, all plants are inspected, watered, and pruned if necessary. We will pack your new plant in such a way as to keep the soil moist and ensure that it stays in the pot. The rest of the plants will be carefully wrapped in craft paper then surrounded by the cushioned paper. Once all snug, it's placed in a particular design holder that will keep your plants secure with more cushioning if needed.

Your plant will travel in a well-marked box!

First of all, it is biodegradable and light. It can change its shape depending on our packaging needs.

Last but not least, when it's dry, it's a good insulator by reducing the conduction, convection, and radiation of heat.

Not all plants are sansevierias - in terms of care requirements and shipping.

Sometimes large leaves are tough to ship without bending them, rolling them, which sometimes may cause damages to the leaves, but not the plant.

We do our best to avoid that, but sometimes shipping damage is inevitable.

When you receive a plant that has traveled in a box to get to your home, the essential care and help you can give is humidity and light!

In the shipping box, the plants are deprived of light and humidity; those are the primary needs you should fulfill when you receive a new plant.

While living with us, all the tropical species are in an environment with high humidity - around 80%. Please try to give them the same humidity range to have those plants healthy and thriving. We highly recommend investing in a humidifier, or a small greenhouse cabinet, if necessary.

Even if some plants can tolerate low light, they need light to grow and be healthy. We advise you to do a little research for every plant you buy and place your new plant in a spot where it will receive the light it needs because, as you know - some of them need more light than others.

That's a question with no simple answer. It depends on many variables: the soil mix, the humidity in your home, the amount of light it gets, the time of the year, and even the type and size of the pot you are using.

The safest advice we can give you is to get a moisture meter, a must-have tool that we recommend if you want to easily keep your plants happy and give them precisely the amount of water they need and, more importantly, when they need it.

Please make sure you feed your plants regularly. They need vitamins to give you back big and healthy leaves. We use organic fertilizer free from genetically modified materials, chemicals, and additives. The best one we have tried so far, that's why you made it available for you too - you can find it in our shop.

Some plants will go dormant in the cold/dark months, and we may ship plants while they're dormant. However, the plants are still alive; they're just working on their root systems. It is normal and healthy for plants to go dormant; they are not dead!

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