FAQ

 


This page could end up being a long one, but if we still missed a few things please,
feel free to send us a message and we'll be happy to help you keep your plants thriving.

 

The information on this page reflects our experience only, and we encourage you to make research regarding the plants you have and/ or want to buy.
You can find some reliable reading sources on the bottom of the page.

For us having spectacular plants is not a trend, is a commitment, so we find that a proper care is as important as the plant searching itself, if not even more important.
It may be easy to find the perfect plant, but it may be not as easy to get it thriving. This is an important page for us because we know that many of our plants are expensive, and we invested time in order to keep them in good health so they can have a long happy life in your homes.

Everyone at some point lost a loved and cared for plant, they are fragile and sometimes bad experiences happen, and we had so many as a buyer along the years, but we like to think that this way we learned so much, and now we got the chance to improve the process to make it more safer and easier for the plants and for you.
Here we gathered the most important tips we have, so you can avoid that from happening.

Before you get the plant

We do our best to offer enough pictures and updated details for every one of them, even if that's a time-consuming process. 
Please take a good look, some of these leaves may have some damages, some may not be visible in these pictures.
Some of these plants travelled a long way, importing and shipping takes a toll on them. If a leaf is bent, bruised, burnt, damaged, in any way, it dose not mean the plant is dead or dying.
Cosmetic damages are not considered damages to the plant, some of these plants do not ship easy.
Once they settle in their forever home, they will grow and flourish, and will grow many new and healthy perfect leaves.

So many times, we received plants that had yellow leaves and wet soil because they were watered from the top just before shipping. This is a habit we try to avoid.
Photosynthesis requires light energy (absorbed by the green chlorophyll in the leaves) to react carbon dioxide (from the air) and water, to produce glucose (plant food) and oxygen.
When plants are light deprived for a couple of days they won't use as much water as they normally would. The excess water they got before shipping will make more damage than good, because can cause leaf loss, and root rot.
Any plant will suffer more by spending days in a dark box in soggy soil, that in a dry soil - a dry soil will give her a chance for recover.
They can't recover from root rot!



In a severe weather, shipping to areas that are too cold or too hot will be at buyer's risk. To prevent damage we offer you the possibility to add a heat pack to your shipping (for the colder days), and we also can hold the plants for you as long as you need until the weather will make it easier for them to handle the shipping.

During shipping

Before leaving all plants are inspected watered and pruned if necessary. Your new plant is then bagged to keep the soil moist and to ensure that the soil stays in the pot. The rest of the plants will be carefully wrapped kraft paper then surrounded in cushioned paper. Once all snug it's placed in a special design holder that will keep your plants secure with more cushioning if needed. Your plant will be shipped in a well-marked box!

Not all plants are sansevierias - in terms of care requirements and shipping.
Sometimes large leaves are very hard to ship without bending them, rolling them, which some times may cause damages to the leaves, but not the plant.
We do our best to avoid that, but sometimes shipping damage is inevitable.

When you get the plant

When you receive a plant, that traveled in a box to you, the most important care and help you can give is humidity and light!
In the shipping box the plants are deprived from light and humidity, those are the main needs you should fulfil when you receive a new plant.

All the plants we have are already acclimated in living outside a green house. While living with us, all the tropical species are in an environment with high humidity - around 65-70%. In order to have those plants healthy and thriving, please try to give them the same humidity range. We highly recommend you to invest in a humidifier, if necessary.

Even if some plants can tolerate low light, they need light in order to grow and be healthy. We advise you to make a little research for every plant you buy and place your new plant is a spot where will receive the light it needs, because, as you know - some of them need more light than others.

That's a question with no simple answer, it depends on so many variables like the soil mix, the humidity in your home, the amount of light it gets, the time of the year, and even the type of pot you are using. 
The safest advice we can give you is to get a moisture meter, is a must have tool that we recommend if you want to easily keep you plants happy and give them exactly the amount of water they need and more important - when they need it.

Please make sure you feed your plants regularly, they need vitamins to give you back big and healthy leaves. We use an organic fertilizer free from genetically modified materials, chemicals and additives. The best one we have tried so far, that's why you made it available for you too - you can find it in our shop.

Other tips

Some plants will go dormant in the cold/dark months and we may ship plants while they're dormant, however, the plants are still alive, they're just working on their root systems. It is normal and healthy for plants to go dormant; they are not dead!

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